Job description / Role
Objectives: Job Purpose
To ensure a smooth and accurate check-in/check-out operation in the Front Office.
Main responsibilities: General Responsibilities
Live and support The Living Adventure’s vision, ambition and purpose.
Deliver highest quality service to exceed expectations.
To be attentive to personal hygiene and grooming standards.
Develop yourself by attending all trainings required in your department.
Maintain safe and healthy work environment by following fire, health and safety standards at all times for self, colleagues and guests.
To be flexible to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
Key Job Responsibilities
Register and process check in for all arrivals.
Handle guest checkouts efficiently and professionally.
Update guest information into the computer after a complete check in.
Fulfill guest requests and liaise with the department concerned to ensure immediately follow up.
Handle guest room keys and ensure effective control for guest security.
Report any unusual occurrences or requests to the department head.
Be aware of the project’s accident Prevention Policies.
Ensure the cleanliness and neatness of the front office area.
Ensures that all guests are greeted on arrival & departure.
Review logbooks verify outstanding and follow up pending.
Identify if any special assignment for the day.
Check your property situation, occupancy, groups, etc.
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
Prepare for daily arrivals in terms of room allocations and special guest requests.
Co-ordinate with colleagues whenever necessary regarding operational concerns.
Be familiar with the operational procedures.
Participate in regular meetings and briefings as scheduled.
Participate in any scheduled training and development programs that may improve personal or departmental standards.
Reporting to: Front Office Supervisor & Duty Manager
Subordinates: Front Office Manager
Duration: 6-7 months
Desired start date: ASAP
Nature and length of previous experience: Have a minimum of one (1) year experience handling a similar role.
Fluency in English is compulsory.
Soft Skills and Personality traits: Competencies
Passionate about people and service orientated.
Demonstrates organizational skills and high attention to detail.
A high level of interpersonal skills with ability to communicate with all levels of employees.
Proven team working skills and able to work effectively and contribute in a team.
Multicultural awareness and able to work with people from diverse cultures.
Flexible and able to embrace and respond to change effectively.
Ability to work independently and has good initiative under dynamic environment.
Self-motivated and energetic
Language Fluency: English
About the Company
Barker Langham Recruitment is a strategic human resource, recruitment and training firm for the global cultural & creative industries.
We define innovative human resource [people] strategies and deliver bespoke recruitment [people] solutions that create sustainable growth for our global clients [people] in the cultural and creative sectors.
People for people. Simple.